1982 |
Ms. B. Dubienski, along with the assistance
and support of the Deaf community and numerous
other people, initiates the formation of the
Independent Interpreter Referral Service.
Canadian Government Canada
Community Services Project (CCSP)
grant secured for $50,000.00
IIRS begins operation on March 15, 1982. |
1983 |
CCSP grant decreases by one-third.
24-hour emergency service
established in co-operation with
the Language Bank of Winnipeg-a multilingual
interpretation and translation
service |
1984 |
CCSP final year of funding
Funding request submitted to the Provincial
Government (later approved).
Requests for service increasing at a rapid
pace. |
1985 |
First Annual Meeting takes place.
Board of Directors of 10 community members
elected.
Ms. S. Lysachok elected as first Chairperson. |
1986 |
Constitution and By-Laws Committee approved.
Fee for Service totals $77,000.00 |
1987 |
Hourly rate increases from $15.00/hour
to $20.00/hour
Agreement signed with Province of Manitoba
to provide interpreters across government departments. |
1988 |
Board of Directors expanded to 12 members
Averaging 400 requests per month
Organisation logo adopted
Fee for Service total $115,000 |
1989 |
Open Board Meeting policy adopted
For the first time, hired
a full time Business Manager
/Finance person
Obtained charitable number tax status |
1990 |
Government grants make up less than 50% of
budget |
1991 |
Customer Service Audit, Brochure
printed, Town Hall Meeting held with Deaf community
Fee for Service total approximately $225,000 |
1992 |
ECCOE celebrated its 10th Anniversary |
1993 |
Introduction of a 24-hour
emergency pager service
separate from Language Bank
Sharp increase in the demand
for ECCOE's services outside of Manitoba especially
legal and conference
ECCOE is now only 35% government
funded - Fee for Service total $228,000 |
1994 |
Formal screening established for freelancers
Health Interpreting Committee
with Deaf consumers writes to
government to request specific funding to cover
medical interpreting
Government funding reduced
to 30% of ECCOE overall budget
Remainder of budget
from fee for service charged to clients.
Long Range Plan established
in May 1994 - Joint Board and Staff effort |
1995 |
Bonnie Dubienski presents
ECCOE model at World Federation of the Deaf
in Vienna, Austria.
Still no response on Medical
Interpreting
Expert witness testimony,
consultation, training outside Manitoba brings
new revenue to ECCOE
Government grants freeze
(no increase) in funding |
1996 |
Many ECCOE customers experience
budget cutbacks
as their interpreting budgets decrease.
Expansion to oversee establishment
of RCMDB provides funding for 2 full time intervenor/interpreter
positions
Provides consultation to
Multilingual Communication Services Review |
1997 |
Eldridge Decision Supreme
Court of Canada (impact for medical interpreting)
ECCOE assisted lawyers in preparing case by
providing statistics on interpreter usage
RRC and U of W request services
from ECCOE for post secondary students
Daily volunteer Videon Shaw
Cable "Flood of the Century" interpreting
ECCOE revenue jumps significantly
due to RRC and U of W |
1998 |
ECCOE moves offices
independent of Deaf Centre Manitoba
11,888 to 18,065 requests in interpreting
hours
Corrections Canada consults
with ECCOE regarding interpreting in penitentiaries.
RRC reduces request by one-half
ECCOE provides intervenors
for Deaf-Blind persons traveling to Cuba for
medical treatment.
Government grant 22 % of overall budget. |
1999 |
ECCOE opens Brandon office
- Christine Lahner
(Certified Interpreter/Manager)
ECCOE implements stronger
benefit package for staff including company
matched pension and payment of annual professional
memberships.
Health funding approved for $50,000 during
the first year; $60,000 second year.
RRC requests interpreting for only one student
and anticipates no usage for fall 2000 |
2000 |
Long-range planning March
2000 Board and Staff
Complete review of Human
Resources policies and performance evaluation
process
ECCOE co-operates with Edmonton
Interpreting Agency to host employers from across
Canada at AVLIC Conference in Edmonton, July
2000
|
2001 |
Complete compensation review
and approval of increased salaries, benefits
and performance evaluation tools
Upgrade computer system and overall technological
improvements.
Payment for medical interpreting by Province of Manitoba
City of Winnipeg adopts a
comprehensive interpreter policy
Freelance interpreter screening
video replaced with observation and mentorship
process involving Deaf community
|
2002 |
Consultation of Hard of Hearing Community re:
computerized notetaking.
Monitor ECCOE's fee for service
due to downward trend
Continue to speak to medical
students about ECCOE's services |
2003 |
Received support from Red
River College and the Winnipeg
Foundation to proceed with the establishment
of computerized notetaking
services-purchased LCD and laptop computer
Hosted numerous practicum students including
first Deaf interpreter student from Halifax, N.S.
McGill University approached
ECCOE to work on a video Relay interpreting
project.
Deaf-Blind program growing and received funding
for the volunteer coordinator position from
Winnipeg Foundation.
Staff undergo training in the area of vicarious
traumatization.
|
2004 |
Relocated ECCOE office to
The Forks.
Working with MAVLI to increase training and
discussion opportunities for Deaf Interpreters.
Secured funding from Winnipeg Foundation for
Long Range Planning Process/planned expansion.
Scheduling software redesign
and continuous changes to Information Technology
capacity
Spoke at Deaf-Blind International
Conference with Jane Sayer Summer 2003, Toronto,
Ontario
Donated staff time of four
people to attend the Word
Federation of the Deaf Conference to work with
Deaf-Blind Manitobans in
Montreal, Quebec
RRC Agrees to establish training
program for computerized notetakers at Princess
campus
Increased hourly rate to
get closer to our actual cost of operating.
Still no two-hour minimum like many other cities.
One-hour premium
Department of Health increased
their grant to include Intervenors for Deaf-Blind
Manitobans
Several staff at RCMDB and
ECCOE continued with their university training
Donated a Signing Santa to
the Forks. Many Deaf children attended
Bonnie Dubienski joined the
Board of Critical Link Canada - an organization
dedicated to increasing the professionalization
of community interpreters |
2005 |
Held Townhall with Community
to improve services offered
Launched new website and scheduling
software with online booking capability
Established D-link videophone
Board Governance training to the Board of Directors.
Jane Sayer and Bonnie Dubienski presented in
the United Kingdom Deaf-Blind Conference.
RRC continues computerized
notetaking course at Princess campus
Name change of IIRS to E-Quality
Communication Centre of Excellence (ECCOE) is
legally approved.
First meeting with Aboriginal
Language Association of Manitoba to subcontract
interpretation and translation of Aboriginal
Languages
Continue to host practicum students from Winnipeg,
Vancouver and Halifax. |
